"Life is the sum of all your choices. "
-- Albert Camus
"Great customer service has to come from the inside out. You cannot mandate it. You can't threaten, reward, or coerce people to care. You can only awaken the desire and then give them the permission and encouragement to make it come alive in their work."
-- Barbara Glanz
"Aim for service and success will follow."
-- Albert Schweitzer
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