"Kind words are a creative force, a power that concurs in the building up of all that is good, and energy that showers blessings upon the world."
-- Lawrence G. Lovasik
"I can live for two months on a good compliment."
-- Mark Twain
"Great service is not an accident. It starts by deciding what kind of experience you want your customers to have—a clear vision."
-- Ken Blanchard
"Always give the customer more than they expect."
-- Nelson Boswell
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