"Do more than is required. What is the distance between someone who achieves their goals consistently and those who spend their lives and careers merely following? The extra mile."
-- Gary Ryan Blair
"The difference is that raving fans, unlike satisfied customers, become part of your sales force. They tell friends, family and co-workers about your services and your products. And, of course, good things will happen!"
-- Mac Anderson, author
Customer Love
Etiquette means behaving yourself a little better than is absolutely essential.
-- Will Cuppy
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