"No one ever attains very eminent success by simply doing what is required; it is the amount and excellence of what is over and above the required, that determines the greatness of ultimate distinction."
-- Charles Francis Adams
"If you want happiness for an hour - take a nap.
If you want happiness for a day - go fishing.
If you want happiness for a month - get married.
If you want happiness for a year - inherit a fortune.
If you want happiness for a lifetime - help someone else."
-- Chinese Proverb
"According to Ken Blanchard and Sheldon Bowles, who wrote Raving Fans, the 'raving fan concept' is really pretty simple. It's no longer good enough to have satisfied customer. You need raving fans to sing your praises. You might think... what's the difference? The difference is raving fans, unlike satisfied customers, become part of your sales force. They tell friends, family, and coworkers about your service and your products. And, of course, good things happen!"
-- Mac Anderson
Customer Love
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