"Become a possibilitarian. No matter how dark things seem to be or actually are, raise your sights and see possibilities -- always see them, for they're always there."
-- Dr. Norman Vincent Peale
"You can't promise your customers sunny weather, but you can promise to hold an umbrella over them when it rains."
-- Sign in a Customer Service Center
"Marty's greatest lesson was not what he told me but what he constantly showed me. In one or two minutes of time we had the opportunity to define ourselves as human beings. There isn't much room for error. Two minutes is what Marty spent with most customers. If you think about it, two minutes is about the average amount of time we spend with most people in our lives. In a precious few moments, what we say and what we do can be lasting."
-- VJ Smith, author
The Richest Man in Town
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